Run your service business with myWork Pro. Manage client work, dispatch technicians, and prepare invoices with the documentation customers require.
The opportunity
A technician arrives without access instructions. A repair exceeds the NTE limit. An invoice waits for missing photos. These everyday problems take time away from the work and put pressure on dispatchers, technicians, and the customer relationship.
myWork Pro brings work orders, estimates, dispatch, and service documentation into one place. Give the field the instructions to do the job and the office the information to review, bill, and follow up.
Manage the work from request to invoice.
One place for service providers to manage office and field work.
Work orders
Receive requests, review the scope, and assign the work. Keep the location, priority, client requirements, and approval limits with the work order so the office and technician know what the job requires.
Field service
Give technicians the site instructions and service history they need before arrival. Record findings, work performed, and photos during the visit, and keep dispatch informed when access, parts, or additional approvals delay the job.
Closeout
Review service notes, photos, and completion details before preparing an invoice. Keep the supporting documentation with the work order so your team can answer client questions without tracking down the technician.
One service platform from the first request to completed work
myWork Pro brings dispatch, field service, and completion documentation together for the office and the technician.
Give technicians what they need before the visit
Send the instructions with the work.
Give technicians the approved scope, site access details, and work instructions they need before arrival. Keep the office informed as the work progresses.
Schedule preventive and reactive work.
Manage recurring maintenance alongside urgent service calls. Help dispatchers prepare assignments with the right priority, location, and client requirements.
Know the limits of the approved work.
Keep estimates and approvals with the work order. Give technicians clear instructions when a repair needs additional authorization.
Document the service, not just the status
Show what was completed.
Connect Outstanding repairs with service notes and photos of the work performed. Give the office the information to review the visit, answer client questions, and prepare an invoice supported by the service record.
Explain delays and follow-up work.
Record access problems, parts needed, and work awaiting approval. Help client teams understand what remains outstanding and why another visit may be needed.
Check the record before closing the job.
Review missing photos, incomplete notes, and unresolved repairs before marking the work complete. Make it clear what was done during the visit and what still requires attention.
Keep dispatch and the field working together
Keep updates with the work order.
Bring assignments, technician notes, photos, and completion details together. Give the office a current record of the visit and any outstanding work.
Spend less time chasing job updates.
See progress and review the technician’s notes before calling for an update. Give supervisors the information to address delays and plan the next visit.
Distinguish completion from resolution.
A closed work order does not always mean the problem is resolved. Review the work performed, outstanding repairs, and follow-up requirements before reporting the result to your client.
Meet the requirements of each client and site
Prepare for the location, not just the repair.
Give technicians site access instructions and client requirements before they arrive to perform the work.
Keep service history available.
Keep previous findings, scope, and site instructions with the work. Help field staff prepare for visits without relying on someone else’s memory of the location.
Follow each client’s service requirements.
Account for site differences in access, approvals, service notes, and completion documentation.
The scale behind myWork.
Supporting service across the myWork platform.
Manage the details of everyday service work
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Service requests
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Work order priority
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Client requirements
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Scope of work
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Estimates and proposals
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Approval limits
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Site access instructions
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Asset service history
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Preventive maintenance schedules
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Recurring work
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Technician assignments
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Mobile work orders
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Service status and visit updates
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Preventive maintenance visits
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Reactive repairs
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Additional work approvals
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Site-specific instructions and checklists
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Service levels and response times
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Follow-up work and return visits
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Service photos
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Technician notes
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Findings and work performed
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Inspection and maintenance records
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Work completion records
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Outstanding repairs
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Client updates
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Approved estimates
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Service history
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Completed work
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Invoice preparation
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Client service reporting
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Response and completion performance
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Service request intake
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Service and repair summaries
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Troubleshooting assistance
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Compatible parts identification
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Documentation review
Connect field service with the rest of your operation
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Coordinate the work across every location.
Bring site needs, approved work, and provider coordination together with myWork Enterprise.
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Connect the systems behind the work.
Bring service information together across the systems your office and field teams use.
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Put parts and purchasing in the context of the job.
Connect supply needs to the work being planned and performed with myWork Supply.
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Make operating information more useful.
Explore myWork IQ for reviewing operating information and identifying issues that need attention.
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Put practical guidance within reach.
Explore resources for better work orders, clearer responsibilities, and more consistent service delivery.
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Plan the rollout around your operation.
Discuss configuration, data, and implementation needs with our Professional Services team.
