Protect the customer experience at every location.
Prioritize urgent issues and keep sales floors, restrooms, entrances, and stockrooms customer-ready. Resolve disruptions faster so stores stay safe, functional, and welcoming for every shopper.
myWork for Retail
Keep every store open and ready for business.
Maintain assets, manage work, and control spend for every location in one connected platform.
Site inspection
Follow-up
Readiness
Store 184
80
/100
Action needed
Entrance lighting
Restroom repair
myWork supports operations across thousands of locations and millions of work orders
200K+
locations served
73K+
service providers connected
10M+
work orders processed
Make your retail facilities a competitive edge
Control service delivery and spend across your sites.
Track dispatch, SLAs, proposals, invoices, and provider performance from one place. Control costs, improve accountability, and keep service moving without added complexity.
See what needs attention across your stores. Track work, service performance and spend in one place.
Keep urgent repairs moving
Surface overdue work and service exceptions so facilities teams can prioritize disruptions and follow up with the right provider.
See where work stands
Follow each request from dispatch through completion. See what is scheduled, in progress or waiting on a decision.
Give teams the full picture
Bring asset history, photos, service updates and costs together so teams can make informed decisions without chasing information.
Keep everyday maintenance under control
Plan preventive maintenance
Schedule recurring service for critical equipment. Keep maintenance tasks, assigned providers and completion records connected to each asset.
Control costs before work begins
Set not-to-exceed limits, review proposals and track approvals before work proceeds. Compare invoices with the authorized scope.
Make every service visit count
Capture completion photos, technician notes and asset updates. Give store teams and facilities leaders a clear record of the work performed.
Connect the systems you already use.
Bring location, lease, procurement and finance information into myWork so teams can act without entering the same details twice.
Explore myWork Connect
Connected operations. Mission-driven retail.
Goodwill brings store teams, service providers and facilities work together with myWork—giving everyone a clearer view of what needs attention and what happens next.
Partnered with the organizations shaping retail facilities and operations
Multi-Site Facilities Management Association
Supporting multi-site facilities and retail operations through industry collaboration and best practices.
National Retail Federation
Engaged with retail leaders driving operational efficiency, innovation, and customer experience.
Retail Industry Leaders Association
Connected with major retailers advancing store operations, facilities, and supply-chain performance.
International Facility Management Association
Supporting facilities professionals responsible for workplace, asset, and operational performance.
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