Work request
HVAC inspection
Priority: High
Work details
WO-4821
Due date
Priority
Service location
Region
Location ID
Keep every location moving. Requests, providers, assets, approvals, and evidence in one operating record.
Facilities performance isn’t limited to work order completion—it shapes the customer experience at every touchpoint.
When a request is marked urgent without a clear scope, the wrong provider can be dispatched at a higher rate. Missing asset history, approvals, or completion evidence can turn one repair into another. Enterprise connects those decisions before, during, and after the work.
Before, during, and after the work—one connected operating record
Set the standard
Set consistent standards for locations, assets, preventive maintenance, service levels, and approvals before work begins.
- Asset and location data
- Preventive maintenance
- Service levels
- Approval workflows
Keep work moving
Keep the request, scope, owner, status, and next decision connected as site teams and providers move the work forward.
- Work request intake
- Assignment and scheduling
- Work status updates
- Team coordination
Improve every cycle
Review completion evidence, cost, exceptions, and repeat issues so the next decision reflects what actually happened.
- Work order closeout
- Spend optimization
- Recurring issue trends
- Portfolio reporting
Connect your operations systems. Bring work, assets, providers, and spend into one operating system.
myWork Pro
Run reliable service delivery. Give providers a shared place for scope, updates, service evidence, and performance.
mywork.
Service queue
Keep ownership and next steps clear.
WO-4821 · HVACIn progress
WO-4822 · PlumbingAssigned
WO-4823 · LightingReview
Completion evidencePhotos attached
● Connected to the work
myWork IQ
Spot what needs attention. Surface repeat failures, SLA risks, and cost signals in the work teams already manage.
mywork.
Work request
Location 184 · Rooftop HVAC
Work orderWO-4821
PriorityHigh
Assigned toJane Diaz
Next stepReview asset history
● Connected to the work
myWork Connect
Connect systems without disruption. Move approved information between Enterprise, ERP, CRM, property, and field systems.
mywork.
Connected work record
Bring system updates into the same operational context.
LocationStore 184
Asset historyLinked
Work requestWO-4821
System updatesCurrent
● Connected to the work
myWork Supply
Control maintenance spend. Keep estimates, approvals, materials, purchasing, and supplier costs tied to each job.
mywork.
Purchase approval
Keep materials and approvals tied to each job.
Purchase orderPO-2048
MaterialsHVAC filters
Service locationStore 184
StatusReady for approval
● Connected to the work
Operational intelligence at enterprise scale. myWork brings AI‑powered insight to the assets, locations, and team performance that keep your business running.
10M+
work orders processed
200K+
active locations served
73K+
providers connected
48%
average cost reduction
Make Enterprise work with what you already have. Integrate the systems your teams rely on, then start where the need is greatest.
Integrate with your existing systems.
Connect Enterprise to your CRM, ERP, facilities management, and field-service systems without replacing the tools teams already depend on.
Scale from a working baseline.
Start with the sites or workflows that need the most attention, then extend a proven operating model across the portfolio.
Reduce operating costs. Improve performance. myWork is built for multi-site facilities and service operations of every size.
Standardize every location
Set consistent standards for assets, preventive maintenance, inspections, service levels, and approval workflows.
Plan maintenance spend with asset history
Use repair history, warranties, estimates, not-to-exceed limits, and approvals to make better maintenance decisions.
Manage provider performance with evidence
Track response times, service levels, completion evidence, and exceptions by location, trade, and provider.
Goodwill’s story: Goodwill connects locations, work activity, and service performance in one operating view.
Read Goodwill’s story
Start with complete work requests
Capture scope, service level, asset history, and site details before work is assigned.
Keep completion evidence connected
Keep arrival updates, photos, estimates, exceptions, and completion evidence connected to the work order.
Control cost as operations scale
Manage approvals, not-to-exceed limits, materials, and labor decisions before small gaps become portfolio-wide cost issues.
BrightView’s story: BrightView connects field work, client updates, and completion evidence in one shared operating view.
Read BrightView’s story
Enterprise operations across the markets we serve
Retail
Keep stores operating consistently with preventive maintenance, clear priorities, and fast repair coordination across the portfolio.
Learn more
Hospitality & food service
Keep guest-facing locations ready with planned maintenance, faster repairs, and a clear view of service activity.
Learn moreContractor services
Give dispatchers and field teams a shared view of scope, updates, approvals, and completion evidence.
Learn more
Industrial
Protect uptime with asset-centered maintenance, standardized work, and clear escalation across distributed operations.
Learn more
Use Enterprise with other myWork products
Frequently asked questions
The practical questions behind triage, spend, providers, and rollout.
What is Enterprise?
Enterprise is myWork’s CMMS and facilities operating core for complex, multi-site organizations. It keeps service requests, work orders, preventive maintenance, assets, providers, approvals, costs, and completion evidence in one connected record so site teams and facilities leaders can act from the same facts.
Who is Enterprise built for?
It is built for facilities and operations leaders coordinating work across many sites, along with the construction, real estate, finance, procurement, and provider teams whose decisions affect asset performance and spend. It also supports franchise and outsourced operating models.
Where does IQ help, and who approves the next move?
myWork IQ helps teams structure work-order, asset, location, and service-history information and surface exceptions for review. Site and facilities teams still decide the priority, scope, approvals, and spend; AI does not replace their accountability.
When a site marks every request urgent, what happens next?
A site team may call a problem an emergency because it needs attention, but emergency dispatch often carries a higher rate. Enterprise keeps the request, location, asset, impact, and service-level context together so a facilities professional can validate priority before dispatch and explain the next step to the site.
How are preventive maintenance plans managed across sites?
Teams can set recurring plans by asset and location, with site-specific schedules, checklists, priorities, and escalation rules. Linking each visit to asset and work history helps reveal missed maintenance and repeat failures before the next decision.
What keeps provider work and approved spend accountable?
Keep the scope, estimate, not-to-exceed (NTE) limit, change approvals, field updates, and completion evidence on the work order. An NTE set too low can delay provider acceptance; one set too high can expose the budget. Both sides need to see what changed and who approved it.
Which systems can Enterprise connect to?
Scoped integrations can connect relevant data from ERP, finance, procurement, asset, property, identity, reporting, building, and IoT systems. The important first step is agreeing which system owns each field, how data moves, and who supports it.
What does a phased rollout involve?
Start with the locations or workflows that create the most friction. Agree on priority rules, decision rights, local terminology, NTE thresholds, field training, and required closeout evidence with the people who will use them; then expand what works.
Who helps configure and adopt Enterprise?
myWork works with your team to map sites, assets, workflows, roles, integrations, and handoffs. Site teams and service providers should know what to do before, during, and after a job—not only how to open a dashboard.
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Ready to own the work?
Bring work, assets, and spend into one operating system.