Challenge

A.O. Smith’s service network brings together internal teams, distributors, providers, and field activity across a broad footprint. As the organization modernized national service delivery, it needed a consistent way to manage work, coordinate the partners behind it, and give teams visibility into what was happening—without adding another layer of complexity.

Solution

A.O. Smith chose myWork as a connected operating platform for service delivery. Enterprise provides a central system of record for the work; Connect brings distributors and partners into the same workflow; and Pro gives field teams a practical way to complete and document work. Professional services helped tailor the rollout to the organization’s operating model.

Results

With one connected workflow, A.O. Smith has a more scalable foundation for supporting service across more than 800 distributors in the U.S. and Canada and its operations in 11 countries. Teams can coordinate work with greater consistency, clearer accountability, and more complete visibility across the service network.