Ensure Long-Term Business Success with Facilities Management Software
As a facilities management company, gaining new clients is a positive step toward growth, but it also introduces new challenges. With each new client comes a host of tasks—managing work orders, coordinating subcontractors, handling data entry, and responding to customer inquiries. If your team is already operating at full capacity, adding more work can feel overwhelming. Do you bring on additional staff, or risk pushing your current team to their limits?
Fortunately, there’s an alternative. By adopting a robust facilities management software platform designed specifically for work order management, you can streamline operations, reduce administrative strain, and position your company for long-term success. An integrated system can enable your team to handle more work without burnout and create operational efficiencies that translate into growth.
So, how can you ensure long-term success with a facilities management software platform? By focusing on these five essential features.
1. Comprehensive Integrations
Integrations are a game-changer when it comes to efficiency and productivity in facilities management. For most companies, the ability to seamlessly connect with client work order systems—such as ServiceChannel or Corrigo—is essential to delivering high-quality service. Each new client likely uses a different system, and facilities management teams are often required to work within those systems to secure and retain business.
“There are about a dozen or so large client work order systems that our customers are essentially forced to use if they want to get the business from those clients,” says Brian Kohler, CEO of myWork. “That’s very typical.” Facilities management companies also have their own internal systems for assigning work to subcontractors, tracking invoices, and managing day-to-day operations.
Without integrations, administrative staff often find themselves stuck in the dreaded “chair swivel”—moving from one screen to another, manually copying work order details from an external system or email into the company’s own software. While copying and pasting may seem simple, when it’s done for hundreds or thousands of records, it becomes a costly and time-consuming bottleneck.
A facilities management platform with built-in software integrations automates these manual tasks, enabling your back-office team to focus on higher-priority responsibilities. By streamlining workflows, integrations eliminate repetitive data entry and allow your team to work smarter, not harder.
2. Scalability to Meet Growing Demands
A growing facilities management business needs a platform that scales effortlessly. Scaling up doesn’t have to mean expanding your administrative team if you have the right tools in place. By adopting a platform built for the unique needs of facilities management, you can enhance operational efficiency without increasing staff.
“Moving to a work order platform designed specifically for facilities management companies can help you scale without needing to bring on additional administrative staff,” Kohler explains.
As your company grows, you need a platform that can handle a larger number of subcontractors, client locations, and an expanding volume of work orders. Look for features like automated work order assignment, intelligent maintenance scheduling, and prioritization, which can support your team as your business expands. Additionally, a scalable system should be easily customizable to fit your evolving business needs, with a modular architecture that allows you to add or remove features as necessary.
3. Complete and Accurate Customer Data
Data accuracy is crucial in facilities management, where real-time communication and timely updates are vital to meeting client expectations. By reducing manual data entry, an integrated platform minimizes the risk of errors, eliminates duplicate work orders, and ensures all teams have access to reliable, up-to-date information.
Accurate data allows customer service teams to respond more effectively to client inquiries. When subcontractors can quickly check in at a job site, mark a task as complete, and upload photos, customer service teams gain access to real-time proof-of-service data. This consolidated information empowers each department within your organization to make informed decisions, providing clients with faster and more reliable service.
With a centralized platform, everyone in the organization can view the same data, fostering transparency and collaboration. This interconnected approach ensures that customer service, operations, and subcontractor teams all work from a single source of truth, which leads to better outcomes for clients and boosts internal efficiencies.
4. Real-Time Visibility into Operations
Real-time visibility is essential for facilities managers who want to maintain control and keep clients informed of job progress. When systems are connected and subcontractors can check into a job through an app, clients receive immediate updates. These live insights eliminate the lag time associated with traditional data entry processes, allowing clients to monitor work in real-time.
“The data can even go beyond seeing that snow has been removed or that the grass has been cut,” Kohler notes. “If a facilities manager just needs a visual on a location’s facade, for example, they could create a work order with their provider. The provider could then send a subcontractor to the site to capture photos, which the facilities manager could view almost instantly without ever leaving the office.”
This level of visibility doesn’t just benefit clients—it also enables facilities managers to respond more proactively to issues, prevent delays, and maintain high standards of service. Real-time data can highlight trends, allowing you to anticipate client needs and optimize resource allocation. The end result is a smoother, more efficient operation that meets both immediate demands and strategic objectives.
5. Mobile App Consolidation for Subcontractor Convenience
Today’s facilities management companies compete not only for clients but also for talented subcontractors. One way to stand out is by offering a streamlined experience for subcontractors, reducing the number of apps they need to navigate. Many facilities management companies require subcontractors to juggle multiple apps—one for each client system as well as the company’s own platform.
“When subcontractors can work with a facilities management company that makes their job easier by consolidating their field reporting into a single app, they’ll often choose that work over others,” Kohler explains. “They know it’s easy to clock in, capture field services, clock out, and get paid. And at the end of the day, their satisfaction really matters because they’re the ones completing the work.”
A consolidated mobile app enables subcontractors to access all necessary functionalities in one place. This simplification not only saves them time but also increases their satisfaction by offering a consistent, intuitive user experience. For facilities management companies, a single app creates a unified platform that’s easier to maintain, enabling you to stay competitive and better prepared for future enhancements.
How myWork Can Help Your Facilities Management Business Thrive
At myWork, we understand the unique needs of facilities management companies, especially when it comes to integrating diverse systems and streamlining workflows. Our myWork work order management engine is designed to bring together all your operational needs in one place. Fully configurable and customizable, the myWork platform enables you to manage leads, clients, locations, work orders, subcontractors, and in-house staff seamlessly.
No matter what systems you’re currently using, myWork’s platform can connect the dots, consolidating operations and enabling more efficient work management. With built-in integrations and customizable options, myWork simplifies your workflows and supports your team as your business grows.
Ready to see how our platform can help you integrate your systems and enhance your operations? Contact us today to learn more about how myWork can drive long-term success for your facilities management business.
